How do you handle missing or incomplete supplier data?
You can start with proxy or default data — the platform fills gaps intelligently. As better supplier/facility data comes in, scores improve progressively.
Can I import or merge my organization’s existing LCA or supplier data?
Yes, via APIs or ETL file uploads. We map your data to our structure and have it harmonised with Peftrust’s models.
Do you support traceability data from third-party systems?
Absolutely. You can feed origin, facility, supply chain metadata from traceability tools; we integrate those to improve score accuracy.
How customizable are calculation assumptions?
Every assumption is editable — materials, processes, energy grids, transport models — so you can run default models or fully tailored ones.
Can we decide which impact categories to focus on?
Yes. You can prioritise or filter which of the 16 impact categories to emphasise for analysis or reporting, depending on your goals or regulatory needs.
Does Peftrust support multiple calculation modes (batch, real-time, incremental)?
Yes. You can run bulk scoring, real-time SKU scoring, or incremental updates as data changes.
What support do you provide during onboarding and scaling?
We offer a dedicated team of LCA, data, and integration experts to help map your products, onboard suppliers, and scale operations.
Can you provide training or best practices?
Yes, we provide training sessions, documentation, and best practices guides tailored to your team’s roles (product, sourcing, ESG).
What is your support / SLA commitment?
We maintain a high uptime rate (above 99.5%), regular backups, and a responsive support team. For service tier details, we provide a service-level commitments document.
Is the service reversible? Can we export our data?
Yes. You can export all of your core data (product library, score history, metadata) in standard formats, making transition or audit easier.
How do you protect data privacy and control user access?
Users are granted role-based permissions. No third parties access your data without your permission. We’re also working toward ISO 27001 certification.
Do you share or publish client scores?
Never without your express permission. You control when, how, and to whom the eco-scores or reports are shared.
How is pricing determined?
Pricing is subscription-based and tied to the volume of product references (styles, SKUs, etc.). You can scale your plan as your library grows.
Does any cost change if we extend modules or add more features?
Yes. Adding modules (e.g. advanced ecodesign, reporting) or high-throughput capacity may incur upgrades. We’ll present clear feature/price tiers.
What is included in the subscription vs extra services?
The subscription includes access to the platform, datasets, standard support, and updates. Custom integrations, consulting, or advanced services may be offered as extras.
Last updated : 27/10/2025