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FAQs
I need help. Where can I get further assistance?
Whether you're facing a technical issue or have questions about our services, our customer support team is just an email away. Please reach out to support@peftrust.com.
How much does it cost? What do "products" mean in the context of your pricing plans?
Peftrust is a subscription-based service priced on a per-volume basis: with increasing plans and features comes an increasing number of products to manage in your workspace, from a few dozen to several tens of thousands.
The notion of "product" corresponds to a line in your Product Library, covering either a style, a purchase order or an SKU, depending on the granularity that you wish to operate.
Customers can upgrade their subscription plan any time to adjust for a growing number of product references. Please get in touch with sales@peftrust.com for more information.
What is the link between PEF scoring, GHG Emissions Accounting and CBAM?
That’s the icing on the cake! PEF works at the micro level of products, styles and purchase orders. Once assessed, the individual footprints of your products are automatically consolidated across your collections and, ultimately, your entire catalogue, forming a uniquely precise bottom-up measurement of your organization's scope 3 GHG Protocol emissions. This result can be incorporated into your global Scope 1-2-3 GHG emissions reporting to feed both your Science-Based Targets and Net Zero strategy.
CBAM is a regulatory framework which implements a carbon-based tax at the gates of the EU to avoid any "carbon leakage" by levelling the effects of imported goods from countries with higher emitting energy mixes. While currently targeted at utilities such as steel, cement or electricity, CBAM is expected to extend its reach to consumer goods over the years to come. Importers of these goods will then be required to measure the carbon content of the imported goods into the EU and pay a tax calculated on this basis. By all logic, PEF scoring is expected to be the methodology of reference for calculating the carbon content of apparel, footwear, and other consumer goods. Brands and retailers can save money and get an edge over their competition by getting prepared and learning how to cut the carbon content of their products efficiently.
How is your service organized? How do you help my users make the most of the platform?
The Peftrust platform is organized into the following four modules, each executable on a stand-alone basis or in combination with the others: PEF scoring, Compliance, Ecodesign and Corporate Reporting.
You can discover our services through a short trial or a deeper-diving demo before committing to the yearly subscription plan that best suits your needs, from Starter to Enterprise-grade features. Our expert Support Team is beside you all along the way (support@peftrust.com) to ensure swift assistance with any question or challenge you may encounter during your journey.
For more information, please visit our Plans & Features page.
What are your Service Level Commitments?
Our platform operates under stringent service level commitments, including:
· Availability rate above 99.5%
· RTO: 4 hours
RPO: 4 hours state-of-the-art RTO, RPO and availability rate.
Built for scalability, our system can seamlessly handle tens of thousands of large amounts of product references per account. We perform regular stress tests to maintain this high level of availability. Please get in touch with our Sales team at sales@peftrust.com for more information on Service Level Commitments.
Please refer to our Service Level Commitments for more information.
Is your service reversible? How can I extract my data to switch to another provider?
Yes, our service is reversible, and users can export their data in plain text format anytime during their subscription. The enriched information such as eco-scores, dashboards and advanced analytics will no longer be available once our services terminate.
How do you comply with GDPR and PIPL?
Although Peftrust collects minimal personal information (only login information and connection logs) and does not exploit this data commercially, we strictly comply with the applicable Personal Data Protection regulations, regardless of where our users are. Please review our Data Privacy Policy or contact us at dpo@peftrust.com for more information.
Will you communicate our scores to third parties?
No, unless you ask us to. Peftrust is strictly a B2B service. Our solution is designed to help you calculate your scores. Further disclosure of this information is entirely up to you. Once you have decided to share your scores with partners, auditors or consumers, we offer you easy solutions such as export tools and widgets to facilitate the exchange of information.
Is my data safe? Who has access to my data?
Peftrust grants the utmost importance to your data safety and confidentiality. As part of our commitment, we have embarked on the road towards being ISO 27001 certified in 2024.
No one has access to your information, but the users are granted access to your dashboard, including product library, LCA. For example, you may also grant limited and specific access to your affiliates or suppliers. Please review our Data Privacy Policy or contact us at dpo@peftrust.com for more information.
Do you see different regulations approaching the EU level and within some member states?
Whether we like it or not, we anticipate that most member states will soon require specific additional scoring layers on top of PEF foundations. While the PEF remains the steppingstone for assessing your products, benchmarking your collections and piloting your Net Zero strategy at the corporate level, we also provide you with country-specific formatted eco-scores to meet the requirements of each market your brand is commercialized.
Why measuring environmental scores if it is not mandatory in my region or industry?
Measuring your products' footprint is the first step in aligning the reality of your offer with the sustainability values that you want to promote as a brand or manufacturer. In addition, we recommend you to prepare for regulations that are rapidly approaching, whether at the European level with the Ecodesign for Sustainable Products Regulation, the Directive on Green Claims or the Carbon Border Adjustment Mechanism, to name a few, or at the national level, such as France’s mandatory framework for Product Environmental Display. Lastly, it is important that you communicate your sustainability efforts to your consumers, who are increasingly empowered to make sustainable choices hence value robust and comparable environmental information amongst ambiguity in product green claims.
How can I be 100% sure that my score is correct? How do you control data that goes into the calculation?
The score is as good as the underlying primary data that comes in, and the quality of primary data remains the brand's responsibility. However, we make our utmost efforts to optimize the flow of primary data needed for a reliable score. We have also implemented consistency checks before, during and after the assessment.
As AFNOR Certification regularly audits Peftrust verifies our conformity with both ISO standards and PEF guidelines, no additional third-party review should be required from your side at the product-level. Our AFNOR verification also guarantees your brand’s compliance with forthcoming Green Deal regulations.
What if my processes or raw materials are outside your database? Can we add new materials to it?
Yes, you can proceed in two ways: first, you can pick the best proxy from our large, existing database. The other option is to turn to our support team that can help you integrate your own - or your suppliers’ - LCA results for specific materials and processes into our database. With our unique dynamic link between databases and our flexible scoring engine, Peftrust can quickly integrate your specific raw materials and processes to further improve the precision of our calculations.
We handle thousands of product references. Can Peftrust help me automate this?
Of course! Peftrust is designed for scalability. While the UI allows your users to become familiar with PEF and ecodesign, our flexible APIs and data-loading capacities facilitate the jump from a few product references to tens of thousands.
Can I leverage data my organization or its suppliers have already collected?
Peftrust offers multiple connectivity options with market-leading PLM, Supply Chain or Traceability management software to leverage the information that is already available to your organization. We can also directly connect with your suppliers through our suppliers' portal or fetch data from your supplier's management platform to boost the precision of your scoring.
My products often vary: how does the score keep up with product variations?
Products and supply chains are constantly evolving, and the same is valid for environmental databases, methodologies, and regulations. That is why a PEF assessment is a dynamic notion. At Peftrust, product scores are updated regularly, in agreement with the customer, to ensure that the results you build on are always up to date.
Do you work at the model, style, SKU or purchase order level?
This is up to you: our algorithm is highly granular, offering simplicity at the highest level of a model or style, with the optional refinement of hyperfine PO-specific calculation at the other end.
How do I know the data I need to collect? Do you provide a list of all the data points needed to conduct a LCA?
The list is available upon request, but we can do better. As the data points to collect vary from product categories and with product complexity, we provide users with a dynamic checklist called the "Data Precision Rating" or simply DPR. With this tool, users can check the data points they can access with the ones expected by Peftrust algorithms for basic, standard or expert computation.
When I need specific data about my products' composition or supply chain, which data do I use to fill the gaps?
When primary (specific) data is unavailable, the Peftrust algorithm uses secondary data as a proxy to calculate the product score. This secondary (generic) data comes from specialized LCA databases officially authorized by the PEF methodology.
Although secondary data allows for the achievement of a result, it can reduce the specificity of the calculation, thus impacting the representativity of the score. To help users make the best arbitrage between bulk scoring and heavy data collection, Petrust provides a "Score Quality Index" with each environmental assessment: on a scale from one to three stars, the Index measures the reliability of the score based on specific vs. generic data used in the calculation.
What does PEF stand for? What does it measure? What products are covered?
PEF stands for "Product Environmental Footprint", the methodology recommended by the European Union. It is a measure of the overall environmental burden that any product imposes on our environment.
How can I benchmark and improve my scores? Is ecodesign supported by your platform?
Yes, this is the point of our Ecodesign module. It provides standard and expert features to help brands and suppliers compare their products against market-representative or regulation-driven references, identify the significant impact contributors, and run ecodesign simulations either at product level or in bulk for the whole collection.
What about Product Durability? Is it considered in your assessments?
Product Durability is incorporated in each calculation in two steps. First, each product is assigned a default durability associated with its sub-category in the tool based on the PEF recommendations, for example, 45 days' wear for a t-Shirt. Users on the platform can then set the value of two multiplying coefficients to adjust the durability of their products.
We are actively working to optimize the consideration of physical and holistic durability coefficients. Peftrust closely monitors these methodological advancements and integrate them into our platform as they become available in stabilized versions.
How is PEF measured? Does it consider all steps of a product’s lifecycle and impacts?
As our name indicates, Peftrust implements the EU-PEF methodology to conduct product-level LCAs. Our scoring algorithm incorporates the Product Category Rules and Environmental Footprint databases prescribed by the PEF guidelines (e.g. the draft PEFCR v.1.3 for Apparel & Footwear). As such, it considers all steps of a product's lifecycle, from cradle to grave. The result is an environmental score comprising 16 impact categories covering Climate Change, Resource Consumption, the preservation of Ecosystems and Human Health.
What does PEF stand for? What does it measure? What products are covered?
PEF stands for "Product Environmental Footprint", the methodology recommended by the European Union.It is a measure of the overall environmental burden that any product imposes on our environment.